FAQ
FAQ
At Nestoviax, we believe that small moments of play can make everyday life feel a little lighter. Our collection focuses on satisfying squishy toys and sensory products designed for relaxing, squeezing, collecting, gifting, and everyday enjoyment.
If your question is not answered below, our customer care team will be happy to assist you.
Materials & Product Information
Q: What are Nestoviax squishy toys made from?
A: Materials may vary depending on the individual product. Please refer to the product description, product packaging, or included instructions for information about the materials used in a specific item.
We carefully select products with comfort, texture, appearance, and everyday usability in mind.
Q: Are Nestoviax squishy toys suitable for everyday use?
A: Yes. Our products are designed for normal recreational and sensory use.
Please follow any age recommendations, warnings, and usage instructions shown on the product page or packaging. Children should use products under appropriate adult supervision where necessary.
Nestoviax products are not intended for consumption. Do not bite, swallow, cut, puncture, or intentionally damage the product.
Care & Use
Q: How should I store my Nestoviax squishy toy?
A: For the best experience, store your product in a clean, dry place away from excessive heat, direct sunlight, sharp objects, and prolonged pressure.
If your product comes with protective packaging, keeping it in the original packaging when not in use may help protect it from dust and damage.
Q: How should I clean my squishy toy?
A: Cleaning instructions may vary depending on the product material.
Unless otherwise stated on the product page, we recommend gently wiping the exterior with a clean, slightly damp cloth and allowing it to air dry completely.
Do not use strong chemicals, bleach, harsh cleaners, or excessive heat unless the product instructions specifically allow it.
Q: What should I do if my squishy toy becomes damaged?
A: Stop using the product if it becomes torn, punctured, leaking, or if small components become loose or detached.
Please keep damaged products away from children and pets.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are normally prepared within 1–3 business days after payment confirmation.
Standard delivery generally takes approximately 5–12 business days after dispatch for orders shipped to the United States.
International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Q: What happens if my product arrives damaged?
A: Please inspect your order after delivery.
If an item arrives damaged, defective, leaking, seriously deformed, or different from what you ordered, contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant
Email us at service@nestoviax.com and our team will work with you to provide an appropriate solution.
Returns & Exchanges
Q: Can I return a product if I change my mind?
A: Yes. Nestoviax provides a 30-day return period beginning on the date your order is delivered.
For a standard return, the product must generally be unused, unopened, and in its original condition with the original packaging and included accessories.
Please contact service@nestoviax.com before sending any return.
Q: Can I exchange my product for another design, color, or style?
A: Please contact our customer care team. Depending on inventory and your location, we may assist with an exchange or ask you to return the original item and place a new order.
Still Have Questions?
We are happy to help.
Email: service@nestoviax.com
Website: nestoviax.com
Nestoviax — Satisfying little moments, made to brighten your day.