Refund Policy

At Nestoviax, we want you to enjoy every product you order.

If something is not right with your purchase, the following policy explains how returns, damaged items, and refunds are handled.

1. 30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a standard return, the item should generally be:

• Unused
• Unopened
• In its original condition
• In its original packaging
• Complete with any included accessories, labels, or materials

Products that show significant signs of use, intentional damage, alteration, contamination, or improper handling may not qualify for a standard change-of-mind return.

This restriction does not affect valid claims regarding products that arrived damaged or defective.

2. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive an item that is:

• Damaged
• Defective
• Leaking
• Seriously deformed
• Missing components
• Different from the item ordered

please contact us within 48 hours of delivery.

Email:

service@nestoviax.com

Please include your order number, a description of the issue, and clear photographs or video showing the product and packaging.

After reviewing the information, we may offer an appropriate solution such as a replacement, refund, or other resolution.

3. How to Request a Return

Step 1 — Contact Us

Email service@nestoviax.com with:

• Your order number
• The product you wish to return
• The reason for the return

Step 2 — Wait for Return Authorization

Our customer care team will review your request.

If your return is approved, we will provide return instructions and the appropriate return destination.

Step 3 — Return the Product

Package the item securely and follow the provided instructions.

For returns that are not caused by a product defect, shipping error, or another issue for which Nestoviax is responsible, return shipping costs may be the customer's responsibility.

Do not send returns to our registered company address unless our customer service team specifically instructs you to do so.

4. Refund Processing

Once the returned product is received and inspected, approved refunds are normally processed within 3–5 business days.

Refunds are generally issued to the original payment method used for the purchase.

After the refund has been processed by Nestoviax, your bank, credit-card issuer, or payment provider may require an additional 5–10 business days to post the funds to your account.

5. Non-Returnable Items

Unless required by applicable law or the item is defective, the following products may not be eligible for return:

Used or Opened Products

Products that have been extensively handled, used, altered, damaged after delivery, or are no longer in resalable condition.

Gift Cards

Gift cards are generally non-refundable.

Personalized or Customized Products

Items made or customized specifically for a customer generally cannot be returned for a change of mind.

Final-Sale Products

Products clearly marked as "Final Sale" before purchase may not be eligible for a standard return unless they arrive defective or applicable law provides otherwise.

6. Exchanges

If you would like a different design, color, style, or product, contact our customer care team.

Depending on availability and location, we may arrange an exchange or recommend returning the original item and placing a new order.

Questions About Returns?

Email: service@nestoviax.com

Please do not return an item without contacting us first.

Nestoviax — Simple products, simple support.