TERMS OF SERVICE

Terms of Service

Welcome to Nestoviax.

These Terms of Service govern your access to and use of nestoviax.com and purchases made through the website.

Nestoviax is an online retail brand operated by Beijing Cunxin Network Technology Co., Ltd.

By accessing our website, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the website.

Legal Entity: Beijing Cunxin Network Technology Co., Ltd.

Registered Address: Room 412, 4th Floor, Building 4, Courtyard 3, Wanxiang Road, Fengtai District, Beijing, China

Email: service@nestoviax.com

Website: nestoviax.com

1. Eligibility and Use of the Website

You must have the legal capacity to enter into a purchase transaction in your jurisdiction.

If you are under the legal age required to make purchases, you should use our website only with the involvement of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order.

2. Intellectual Property and Content

Unless otherwise stated, website content including:

Nestoviax trademarks
Logos
Product photographs
Graphics
Videos
Product descriptions
Packaging artwork
Website layouts
Advertising materials
Written content

is owned by or licensed to Nestoviax or the relevant rights holder.

Customers are welcome to share their own Nestoviax product photos and experiences on social media.

However, you may not reproduce, copy, distribute, commercially exploit, impersonate, or falsely represent Nestoviax branding or website content without appropriate authorization.

3. Product Information

We make reasonable efforts to present product information accurately.

However, minor differences may occur because of:

Screen settings
Lighting
Photography
Manufacturing batches
Material characteristics
Production tolerances
Packaging updates

Colors, shapes, textures, softness, dimensions, packaging, or small decorative details may therefore vary slightly from the images displayed online.

Such reasonable variations do not automatically mean that a product is defective.

We reserve the right to correct errors in product descriptions, prices, promotions, availability, or other website information.

If a material error affects an order that has already been placed, we may contact you to provide an appropriate solution.

4. Product Use and Safety

Nestoviax products are recreational, novelty, collectible, or sensory products unless otherwise specified.

Products must be used according to any instructions, age recommendations, and safety warnings included on the product page or packaging.

Do not eat or intentionally swallow any part of a squishy toy.

Products should not be intentionally cut, punctured, burned, heated, or otherwise damaged.

Stop using a product if it becomes torn, leaking, broken, or if small pieces become detached.

Children should use products with appropriate adult supervision where required.

Nestoviax sensory and squishy products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.

5. Account Security

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity performed through your account unless otherwise required by applicable law.

If you believe your account has been accessed without authorization, contact us at:

service@nestoviax.com

6. Prohibited Conduct

You may not use nestoviax.com to:

Commit fraud
Submit false payment information
Attempt unauthorized access to systems or customer accounts
Introduce malware or malicious code
Interfere with website functionality
Scrape or mine website data without authorization
Submit intentionally false or fraudulent reviews
Copy or commercially exploit protected content without permission
Impersonate Nestoviax
Use our services for unlawful activity

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

7. Prices, Promotions, and Payments

Product prices and availability may change without notice.

Promotional prices, discounts, coupons, and offers may be subject to separate conditions and expiration dates.

Once an order has been successfully paid and confirmed, later price changes generally will not change the price of that confirmed order.

Payments may be handled by third-party payment processors using secure payment technology.

8. Orders

We reserve the right, where reasonably necessary, to reject or cancel an order because of:

Product unavailability
Pricing errors
Payment problems
Suspected fraud
Shipping restrictions
Incorrect customer information
Legal or regulatory requirements

If we cancel a paid order, the amount charged for the cancelled portion will generally be refunded to the original payment method.

9. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before placing an order.

Nothing in these Terms removes consumer rights that cannot legally be excluded under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Nestoviax and Beijing Cunxin Network Technology Co., Ltd. are not responsible for losses caused by:

Intentional misuse of a product
Failure to follow product instructions
Improper storage
Cutting, puncturing, burning, or modifying the product
Continued use after visible damage
Unauthorized use of a customer account
Events outside our reasonable control

We do not guarantee that every customer's experience with a sensory or squishy product will be identical.

Nothing in these Terms excludes liability that cannot legally be excluded.

11. Website Availability

We work to maintain reliable website access, but we cannot guarantee that nestoviax.com will always be uninterrupted or error-free.

Temporary interruptions may occur because of maintenance, updates, technical problems, third-party service failures, security events, or circumstances outside our reasonable control.

12. Third-Party Services

Our website may use or link to services provided by third parties, including payment providers, shipping carriers, social platforms, and technology providers.

Your use of certain third-party services may also be governed by their own terms and privacy policies.

13. Privacy

Your use of our website is also subject to our Privacy Notice and Your Privacy Choices page.

14. Changes to These Terms

We may update these Terms from time to time.

The revised version becomes effective when published on our website unless otherwise stated.

The date shown at the top of this page indicates when the Terms were most recently updated.

15. Governing Law

These Terms are governed by the laws of the People's Republic of China, without limiting any mandatory consumer protections that may apply under the laws of the customer's place of residence.

Where a dispute arises, both parties are encouraged to first attempt to resolve the matter through good-faith communication.

Any jurisdiction or dispute-resolution provision will remain subject to mandatory rights available under applicable consumer law.

Contact Us

Questions concerning these Terms may be sent to: