SHIPPING POLICY
Shipping Policy
At Nestoviax, we know that waiting for a new squishy toy is part of the excitement.
We work with shipping and logistics partners to prepare, protect, and deliver your order as efficiently as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from shipping and delivery time.
Orders placed during weekends, public holidays, large promotions, or periods of unusually high demand may require additional processing time.
2. Estimated Delivery Times
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
International delivery times may vary depending on:
- Destination
- Carrier
- Customs processing
- Local postal services
- Weather
- Public holidays
- Other events outside our reasonable control
Delivery estimates are not guaranteed delivery dates.
Available shipping options and estimated charges will be displayed during checkout where applicable.
3. Shipping Rates
Standard Shipping
Standard delivery is generally estimated at 5–12 business days for eligible U.S. destinations after dispatch.
Free Shipping
Eligible orders totaling US$49 or more qualify for free standard shipping, subject to any exclusions or geographic limitations shown during checkout.
Orders Below US$49
Applicable shipping charges will be calculated and displayed during checkout based on your destination and available shipping method.
4. Tracking Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided at checkout.
Tracking information may take some time to become active after the carrier receives the package.
5. Damaged Deliveries
Although we use appropriate packaging and logistics partners, packages can occasionally be damaged during transportation.
If your order arrives damaged, defective, leaking, seriously deformed, or incorrect, contact:
Please contact us within 48 hours after delivery and provide clear photos of the product and packaging.
Our customer care team will review the issue and provide an appropriate resolution.
6. Shipping Address
Customers are responsible for checking their shipping information before completing an order.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number where required
Once an order has been dispatched, we may not be able to change the delivery address.
Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. P.O. Boxes and Restricted Addresses
Some carriers or shipping services may have restrictions involving P.O. Boxes, military addresses, remote regions, or certain territories.
If we cannot ship to the address provided, we will contact you when possible.
8. Customs, Duties, and Taxes
International orders may be subject to import taxes, customs duties, VAT, or other charges imposed by the destination country.
Where such charges are not collected during checkout, they may be the responsibility of the recipient.
Customs procedures may also cause delivery delays outside Nestoviax's control.
Shipping Questions
For shipping or tracking assistance:
Email: service@nestoviax.com
We aim to respond within approximately 24 hours on business days.
Nestoviax — Your next satisfying squeeze is on the way.